Paediatric Care Providers

At Complete, our focus is to provide first class paediatric services to the children – and their families – we support in their own homes, helping them to maximise their independence, well-being quality of life. The conditions of paediatric clients we support include acquired brain injury and spinal cord injury as well as cerebral palsy and other disabling conditions.

Our complex paediatric health care is structured around the standard for disabled children and young people and those with complex health needs, which forms part of the government’s National Service Framework for Children, Young People and Maternity Service. This says that children and young people who are disabled or who have complex health needs should receive:

“co-ordinated, high quality child and family-centred services, which are based on assessed needs, which promote social inclusion and, where possible, which enable them and their families to live ordinary lives.”

Our paediatric service identifies all the needs of a child with complex health care needs and puts in place a care package tailored to their and their family’s needs and that respects their dignity and choices. Care packages are delivered by personal assistants, who undergo comprehensive training, led by an experienced paediatric nurse, prior to providing one-to-one care with ongoing supervision and support from experienced paediatric nurses.

Our personal assistants are skilled in delivering support, including ventilator care and respiratory management, gastronomy management and naso-gastric feeding, to children with the most complex needs.

Alongside this complex care, we recognise and respect the child as an individual and as part of a larger family picture and enabling the family lifestyle appropriate to all those involved is a key part of the care we provide.

Our care provision reflects best practice and we work with other health and educational professionals to support children and young people with complex health needs towards full integration into their community and to achieve their full potential.

Client Testimonials

• Alexander – Client

  “This is Alexander who is seven years old. Alexander has severe cerebral palsy. He is cared for and very much loved by myself and my family.

  This was done alone until we got a package with Complete Care. This has helped us in many ways, mainly allowing us to spend time with our other children.

  Until we got this package it was hard to try and fit everything in, such as having fun and playing with Alexander as we spent most of our time being a nurse for him. This package has allowed me and my husband Rob to stand back and allow my staff to do all the nursing side, enabling us to have good old fun with our seven year old son, just as any other parents could.

  We choose staff that we trust and are good with Alexander and we are very happy with this.”

• Paige – Client“Paige has profound learning and physical disabilities and is totally dependant on others for her care and quality of life.

  Four years ago we started using CPA for Paige’s care after moving from another company. The transition across was very pleasurable and professional with staff keeping us fully informed, while also ensuring that Paige’s daily routine was still carries out to the levels Paige was used to.

  Throughout our four years with the company they have always maintained the highest quality of service and care, in fact on many occasions going above and beyond what they already provided.

  Paige’s carers are always educated and trained to all levels of abilities. With any new changes to the law regarding health and safety, quality of care etc, CPA ensures they are trained with the necessary qualifications.

  When there have been issues, CPA have always ensured that they are resolved as soon as humanly possible.

  Within the package we have the use of Rapid Response, which means if any of our carers are sick, they have somebody already trained to come and fill in – ensuring that there is no disruption to Paige’s care.

  Paige has an amazing group of carers who provide unbelievable care, giving her an amazing quality of life. This is possible due to the amount of support that the carers, Paige and also we as a family receive from the company.

  They are not only professional, but also understand that even though the home is a work place for the carers, they also know that it is exactly what it is – a HOME – while also ensuring that Paige is maintained within the family environment and we all have time as a family.

  We cannot praise or thank CPA enough for the service that they have provided, not only to Paige but to us all.”

For more information about Paediatric Care Providers, please call 01952 293449 or contact us.