…a fresh approach to independent
living
Complete Personal Assistance (CPA) is nationally renowned
as a leading provider of bespoke care packages. Our mission is to facilitate
independence amongst those who have complex care needs.
We carefully select
and train our Personal Assistants (PA) to suit the individual requirements
of our clients and encourage our employees to attain professional qualifications
in care. First and foremost, CPA aims to provide a situation where clients
can lead an independent and rewarding lifestyle.
…a flexible approach to independent living
- CPA aims to enable disabled people to achieve their chosen lifestyle
- CPA is both a consultancy service and a supplier of personal assistants
- CPA can offer expert advice in:
- Personal Care
- Equipment
- Physiotherapy
- Mobility
- Benefits and other financial support
- Disability Rights and specific interest groups
- CPA organise care packages specifically for the personal needs of the
individual
- CPA recognises that clients feel much more comfortable when being tended
by one specifically chosen PA rather than numerous carers
- CPA encourages clients to take an active part in the choice of their PA
Our Guarantee of Excellence
…background checks for all Personal Assistants
CPA complies with all statutory regulations regarding work
practices and operates an equal opportunities policy with clients and employees.
All employees supply two references and undertake an enhanced police check
prior to commencing employment.
…training and client satisfaction
All Personal Assistants undergo an Induction Training programme
before they begin work under the guidance of qualified and experienced tutors
who are experts in their field. Working practices are then monitored by CPA
representatives through both organised reviews and informal meetings with clients.
Questionnaires are regularly distributed in order to monitor client satisfaction.
…availability
The Central Head Office can be contacted during normal working
hours and we have an emergency telephone line out of hours.
…complaints
In cases of improper conduct that results in a complaint
being made, we have a set procedure. Firstly, clients are encouraged to contact
their Manager or Care Co-ordinator. Discussions and investigations of the complaint
will ensue in all cases.
…contact our specialist staff
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