About the Complete Group

The Complete Group is one of the UK’s leading providers of care packages and advisory services for those people who require care. We support independent living with our mission being;

To enable people with severe disabilities to live an independent life within the community by providing them with the highest quality services that fully meet the needs of their chosen lifestyle.”

The Company was formed in 1996 with Managing Director, Barbara Scandrett, and has quickly gained a reputation for quality and reliability and now offers services across the whole of the UK.

We specialise in setting up packages for both adults and children with our current CSCI report commenting that ‘the systems for assessing prospective service users are good which ensure that a personalised care package is tailor made for each individual.’ Our highly trained Care Assistants and Nurses offer specialised care in the use of medical equipment including ventilators, thus enabling our service to cover those who have experienced:

CSCI also reported that ‘many service users and their families state that they receive a high level of support from a dedicated team of Personal Assistants and Nurses. Many commented that they would not be able to live at home without this support.’

We also provide advocacy services being prepared to represent clients’ interests to official bodies with the addition of case management services supplied as an integral part of our care provision. Specialist Case Managers can compile medico-legal reports in compensation claims that follow personal injuries.

Our multi disciplinary teams provide a high level of service and are available to offer support and guidance to our service users.

We operate a Customer Care Working Party which assists the Senior Team to identify any problems and works to overcome them and maintain the highest possible customer service level to our service users. The team comprises of all Heads of Departments – including office based Managers, the Heads of Complex and Standard Care, and a member of the Operational Team. Any information passed onto them from the teams out in the field will be looked at on a monthly basis. In the future we intend to also involve service users in this group.